We want you to be totally happy with your GO purchase. We are therefore happy to accept returns within 28 days from date of dispatch. Items returned unused and in new condition will be fully refunded including initial postage. We are not able to refund your return postage.
You MUST e-mail us before returning your items by contacting email@example.com. Please include within the email your order number, when we can expect your goods to be returned, and a brief description of why you’d like to return your goods.
If you have received goods which you believe may be faulty, please contact us as soon as possible and within 28 days of delivery by emailing firstname.lastname@example.org to discuss a refund/return/exchange of the goods.
For all returns we suggest using a “signed for” delivery service or use special delivery if you wish your items to be insured. If a signed for or special recorded delivery is not used, we cannot accept responsibility for any non-arrival of returns sent.
All returns need to be sent to:
Orchard Industrial Estate